Privacy Policy

This privacy policy sets out how Franklins Removals uses and protects any information that you give Franklins Removals when you are on our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Franklins Removals may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/07/2018

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Click here to learn how you can turn off cookies from within your browser.

What we collect

When filling out our contact forms on occasion me may require to collect the following information:
· name
· contact information including email address
· demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We do not share your information with any 3rd parties
We may use the information to improve our own products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@franklinsremovals.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Franklins Removals, Unit 7, Birch Lane Business Park Birch Lane Aldridge Walsall West Midlands WS9 0NF

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Customer Testimonials

Excellent
Based on 156 reviews
David MARTIN
David MARTIN
2022-05-09
We commissioned Franklin's to move our goods from France (Haute-Savoie) to Lincolnshire. The service was superb and the operatives very professional. I can't rate them highly enough!
Carole Milligan
Carole Milligan
2022-04-19
The service was excellent, Simon and his brother were very pleasant but got the lorry unloaded in good time. No problems with the parking which we had anticipated, so good all in all.
Sonia Belfield
Sonia Belfield
2022-03-23
The Franklins team have provided a first class service from the beginning to end. I cannot thank the team enough for the hard work and dedication they have shown. They were an absolute pleasure to work with. Thank you.
bali kaur
bali kaur
2022-03-19
I cannot thank Dean, Pete and Garry enough for being so helpful and professional. I was completely nervous about my move but these guys were so understanding and really stood by me. Thank you so much guys!
Ian Reader
Ian Reader
2022-03-16
Simon and Michael were superb, very professional and courteous. I cannot recommend them highly enough.
Kim
Kim
2022-03-13
Kieran, Dean, Pete we’re excellent they made the move so much less stressful than we thought. Nothing we’re to much trouble. By the time I got to they new house everything was out of there van and in the rooms that I had asked. Fantastic team they worked so hard and we’re very professional and friendly. Thanks again I will be recommending Franklins.
Angie
Angie
2022-03-08
I moved so many times and in different countries. This is the best service I ever had. The team is friendly, professional and very efficient. I was impressed by the service provided. I strongly recommend them. Thanks guys!!!
Deborah Mcmullen
Deborah Mcmullen
2022-03-08
The service was brilliant, from quote, to packing and the actual move. Have used a couple of times previously and service has always been excellent
Alex H
Alex H
2022-02-26
I recently hired Franklins Removals for the removal of my mum's holiday apartment in the Alps back to the UK. My initial telephone chat with Emma was very friendly and reassuring, and subsequent email correspondence with Ben was prompt and thorough. Michael and Simon were our onsite removal team and provided us with an extremely professional, friendly and speedy service. They communicated well in advance regarding their estimated arrival time and not even an unexpected snowfall delayed their schedule. They even braved the weather with shorts! All in all, a remarkably stress-free experience. Not what you would usually expect from any type of move :) Many thanks to all the Franklins team.
Janice Chisholm
Janice Chisholm
2022-02-08
We were extremely pleased with both the office response and the lads who did the removal. Lee and Simon were polite, efficient and very hard working, even though they had to deliver to a difficult storage area. Would definitely recommend Franklins.
Franklins Removals